Rental Terms and Conditions

Entree Media Pte Ltd (UEN 202007775H)
Registered Address: 207 Henderson Road, #01-05, Singapore 159550
Trading Name: Entree Media

Version: EM-Rental-TC-2026-02
Last Updated: 31 October 2026

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1. Acceptance and Binding Agreement

These Terms & Conditions ("Terms") form a legally binding agreement between Entree Media Pte Ltd ("EM") and the person or entity placing an order ("Customer", "you", "your").
By creating an account, placing an order, clicking "I agree", signing any collection or delivery form, or collecting, receiving, or using the Equipment, you agree to be bound by these Terms.
Where you act on behalf of a company or organisation, you confirm you have authority to bind that entity.
EM may update these Terms from time to time.
The version in force at the time of order applies unless otherwise agreed in writing.

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2. Definitions

• Equipment: All rental items supplied, including accessories, batteries, cables, media, cases, and bundled items.
• Rental Period: Period stated in order confirmation including any approved early collection or late return allowance.
• 1-Day Rate: Standard undiscounted daily rental rate for the Equipment.
• Replacement Value: New replacement or replacement procurement cost including shipping, taxes, duties, and reasonable procurement costs, determined by EM acting reasonably.
• Return Complete: When Equipment has been returned, inspected, and accepted by EM.

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3. Orders, Availability and Right to Refuse

All rentals are subject to availability and confirmation.
EM may cancel, decline, or modify orders if EM reasonably believes there is a risk of non-payment, fraud or misrepresentation, unsafe or unlawful use, non-return, or operational limitations.

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4. Payment Terms

Unless otherwise agreed in writing, full payment must be received before Equipment is released.
EM may require a security deposit, pre-authorisation or additional verification at EM's discretion.

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4A. Cancellations

If the Customer cancels a paid booking, the amount paid is not refunded.
It is kept as credit on the Customer's account for future rentals and does not expire.

If EM cancels a confirmed booking, other than because of the Customer's breach of these Terms or suspected fraud, the Customer may choose a full refund of the amount paid or credit on their account.
Refunds are made to the original payment method or by PayNow, at EM's option.

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4B. Late Payment

Where EM agrees to invoice the Customer, payment is due by the date on the invoice.
Overdue amounts carry interest at 2% per month (24% per year), calculated daily from the due date until paid.
EM may suspend further rentals until all overdue amounts are paid.

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5. Authorisation to Charge Payment Method

Customer authorises EM to charge any payment method provided for rental fees, late return charges, damage repair costs, replacement costs, missing accessories, cleaning or restoration, Downtime / Out-of-Service charges, and delivery, recovery or enforcement costs.
Where reasonably practicable, EM will attempt to notify Customer before charging.
If Customer does not respond within 48 hours, or where EM reasonably believes there is risk of asset loss, fraud, disappearance, or non-payment, EM may charge without further notice.
Customer remains liable for unpaid balances if payment fails.

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6. Operating Hours and Access Arrangements

Standard operating hours are typically 0800 hrs to 1700 hrs, Monday to Friday (excluding public holidays), unless otherwise notified.
Where in-person handover is unavailable, EM may provide secure alternatives including QR code access, secure locker access, designated drop-off points, or after-hours collection arrangements.
Once access credentials are issued, Equipment is deemed made available and Customer assumes responsibility.
Access logs and CCTV may be used for verification.

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7. Collection, Return and Delivery

Self Collection / Return: Collection may be available afternoon before rental start.
Return is typically morning after rental end unless otherwise stated.
Delivery and Collection Fees: Singapore mainland SGD 50 per trip.
Additional surcharges may apply: Jurong Island + SGD 80; Tuas / Loyang / Changi + SGD 25.
If Customer is not present to receive or hand over Equipment at the agreed delivery or collection time, the trip is still charged.
Any re-delivery or re-collection is charged as a new trip.

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8. Equipment Condition and Use

Customer acknowledges Equipment is supplied in working condition unless noted otherwise.
Customer must use Equipment properly and lawfully, protect it from loss or damage, not modify or repair it, not sub-rent it without approval, and not tamper with tracking or security devices.
Customer must check the Equipment at collection or delivery and report any fault, damage or missing item to EM within 24 hours of release.
Otherwise the Equipment is taken to have been received complete and in working order.
Equipment must not be taken out of Singapore without EM's prior written consent.
Where consent is given, Customer pays all shipping, customs, carnet and insurance costs and remains fully liable under these Terms.
Customer is responsible for all permits, licences and approvals needed to use the Equipment, including CAAS approvals for drones, IMDA rules for radio-frequency equipment such as wireless microphones and video transmitters, and venue approvals, and for its safe installation and rigging.

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9. Late Returns and Unreturned Equipment

Late returns are charged at the full 1-Day Rate per day or part thereof.
If Equipment is not returned within 24 hours and EM cannot contact Customer, EM may initiate recovery or police reporting.
After 7 days, Equipment may be deemed stolen and Replacement Value charged.

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10. Damage, Loss and Missing Items

Customer bears full risk of damage, loss or theft of the Equipment from the time it is released to Customer, or access credentials are issued, until Return Complete.
Customer is liable for repair costs, cleaning / restoration, missing accessories, and Replacement Value if beyond repair.
EM will inspect returned Equipment and tell Customer of any damage or missing items within 3 working days of return.
Faults that only show when the Equipment is next tested may still be charged where they can reasonably be traced to the rental.
If Customer disputes the cause of damage, it will be decided by the manufacturer's authorised service centre or an independent repairer chosen by EM, whose written report is final.
Customer pays the inspection cost where the damage is found to have occurred during the rental.

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11. Downtime / Loss of Rental Income

If Equipment becomes non-rentable due to Customer damage or loss, EM may charge Out-of-Service fees based on 1-Day Rate for reasonable downtime.
Where EM can demonstrate impacted bookings, actual loss may be claimed.
EM may waive or reduce at discretion.

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12. Tracking, Telemetry and Security Measures

Customer acknowledges EM may install or use tracking, telemetry, or monitoring technology including location or usage data for asset protection and recovery.
Tracking may be active or inactive and may not be disclosed.
Customer must not tamper with such systems.
EM may share tracking data with law enforcement, insurers, or recovery agents if required.

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13. Data Ownership and Media Wipe Consent

Customer retains ownership of creative content created using Equipment.
If recording media is returned to EM, Customer agrees media may be wiped or formatted without liability.
Customer is responsible for backups.

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14. Pricing and Discounts

All rates are in SGD before GST unless stated.
GST is charged at the prevailing rate.
Multi-day pricing or promotions may change without notice.
Late return charges are always based on the standard 1-Day Rate.

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15. Insurance

Customer is encouraged to obtain insurance.
For larger orders, EM may at its discretion require proof of Customer's insurance covering hired-in equipment for its full Replacement Value, or a security deposit, before release.
Regardless of insurance, Customer remains fully liable to EM.

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16. Limitation of Liability

If Equipment is faulty through no fault of the Customer and the fault is reported to EM during the Rental Period, EM will replace the Equipment where available, or give a pro-rated refund or credit for the affected days.
This is EM's only obligation for faulty Equipment.
EM is not liable for indirect or consequential losses including production losses, revenue loss, or third-party claims.
Total EM liability is limited to rental fees paid for affected Equipment.
EM is not liable for any failure or delay in supplying Equipment caused by events outside its reasonable control, such as supplier or carrier delays, government action, epidemics, severe weather, fire or utility outages.
In such cases clause 4A applies as if EM had cancelled the booking.

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17. Indemnity

Customer indemnifies EM against claims arising from Equipment use, except where caused solely by EM negligence.

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18. Ownership

All Equipment remains EM property.
Customer must prevent liens, seizure, or third-party claims.

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19. Recovery and Enforcement

EM may refuse future rentals, use recovery agents, commence legal proceedings, or report to authorities.
Customer must pay all costs EM incurs in recovering Equipment or amounts owed, including legal fees on a full indemnity basis and debt collection agency fees.

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20. Personal Data (PDPA)

EM may collect and use personal data, including location data from tracking under clause 12, for rental processing, verification, asset protection, fraud prevention, and operational communication.
Customer consents to contact via email, phone, or messaging.

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21. Governing Law

These Terms are governed by Singapore law.
Disputes fall under exclusive jurisdiction of Singapore courts.

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22. Miscellaneous

These Terms form the entire agreement.
Invalid clauses do not affect the remaining Terms.
No waiver unless in writing.
Multiple Customers are jointly liable.